Shipping policy
SHIPPING POLICY
At Smoke Mafia, we know you want your gear ready for the next meet, burnout event, shed day, or weekend with the crew. We do our best to pack and ship every order quickly, safely, and with care.
This Shipping Policy applies to all Smoke Mafia products, including burnout clothing, motorsports apparel, skid car shirts, hoodies, hats, sunglasses, kids gear, and motorsports accessories purchased through our website.
Order Processing
Once your order is placed, you will receive an order confirmation email.
Orders are usually processed within 1 to 3 business days, excluding weekends and public holidays. During busy periods, product drops, sales, or event seasons, processing times may take slightly longer.
Once your order has been packed and shipped, you will receive a shipping confirmation email with tracking details where available.
Shipping Within Australia
Smoke Mafia ships orders across Australia.
Shipping rates and delivery options will be shown at checkout before payment is completed. Delivery times may vary depending on your location, the shipping provider, and seasonal delays.
Estimated delivery times are generally:
Standard Shipping: 3 to 10 business days
Express Shipping: 1 to 5 business days, where available
Remote, regional, and rural areas may take longer.
International Shipping
If international shipping is available at checkout, delivery costs and estimated timeframes will be displayed before payment.
International customers are responsible for any customs duties, taxes, import charges, or local fees that may apply once the order reaches the destination country.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email where tracking is available.
Please allow up to 48 hours for tracking information to update after your parcel has been dispatched.
Incorrect Shipping Details
Please make sure your shipping address is correct before placing your order.
Smoke Mafia is not responsible for delays or delivery issues caused by incorrect or incomplete shipping details provided at checkout. If you notice an error in your shipping address, contact us as soon as possible at:
Email: support@smokemafia.com.au
We will do our best to update the details before your order is shipped.
Lost, Delayed, or Damaged Parcels
If your order is delayed, lost, or arrives damaged, contact us with your order number and details of the issue.
We will work with the shipping provider to help resolve the matter as quickly as possible.
Contact Us About Shipping
For shipping questions, order updates, or help with your Smoke Mafia gear, contact us at:
Email: support@smokemafia.com.au